SUPPORT

Keeping the show on the road

An end-to-end audiovisual solution needs more than a ‘set and forget’ approach. Proactive monitoring ensures that your installation runs smoothly now and in the future.

When issues do come up, you want a no-nonsense solution that’s fast and efficient. And that’s where our friendly technical support staff come in. They’re here to help and are just a phone call away, also providing evening and weekend cover.

Technical expertise and a proactive approach

Our central team is backed up by a nationwide network of expert field engineers. They’ll sort out any problems quickly and efficiently to get you back up and running when time is of the essence. And all along the way, our user-friendly ticketing system will keep you fully up to date on progress.

But at CRE, support goes far beyond problem-solving. We take a highly proactive approach: supplying statistics and performance information, and regularly running trend analysis to see where investment or training are best targeted.

We also provide regular technical bulletins so you’re fully prepared for upgrades before they’re rolled out.