Case study: Virgin Media

Full-service retail technology solution

Virgin Media is one the UK’s leading telecoms operators, providing broadband, video, fixed-line and mobile services to millions of customers.

It chose CRE to be its strategic retail technology partner across its nationwide chain of stores and kiosks. Working closely with internal teams, we designed a bespoke, end-to-end solution that included shop fit, project management and full technical support.

A one-stop solution

Our comprehensive service includes managing iPads, point of sale hardware, card payment systems, audio and video, printers and digital signage, as well as secure fixed and wireless networks. We also provide support seven days a week to more than 7000 users, and remotely monitor and manage over 10,000 devices.

Scheduled routine maintenance ensures that systems are online and functional around the clock.

Creative and outside-the-box thinking.

“Whatever we ask for and no matter how late in the day we ask for it, Steve, Andy and the team will deliver. I particularly value the creative and outside-the-box thinking. In a sea of tech support companies, CRE continue to stand out.”

Phil Bashford

Head of Retail Environment and Operations, Virgin Media